Return Policy

We hope that you love all your purchases from The Pretty Peach. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return. 

• Items in a SALE category are FINAL SALE.
• Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
• Please note tags must be attached - no tags = no refund. We will not accept returns with signs of wear or deodorant stains. 

Please head to our return portal to start your return! If you have any questions feel free to contact us via email, shoptheprettypeach@gmail.com.

• Shoes must be returned in their original box or bag provided and placed inside an additional protective shipping safe box/bag to be eligible. If there is any damage to the original package, your return will not be accepted. 

Please note the customer is in charge of shipping back the return. The Pretty Peach does not provide return labels.

Defective Items & Lost Orders - 

If you have received a defective item, please contact customer care, shoptheprettypeach@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or
replacement. You must include a photo of the damage/defect with your email. Please note we only provide reimbursement via The Pretty Peach Gift Card credit on damages and lost packages. If we have the items you purchased in stock, we will send over a replacement. 

We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.

The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

How long does it take to process the return?

Please allow up to 5-10 business days once we receive your return, to be processed — you will receive an email confirmation with an e-credit gift card once your return is complete.

The Pretty Peach is not responsible for:

• Delays with US Postal Service or UPS shipping
• Lost, damaged, or marked delivered items. To file a claim with the carrier, please click one of the following links: UPS Claims Support or USPS Claims Support
  

Wrong Address Disclaimer

It is the buyer's responsibility to make sure that they enter the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.  If you decide to cancel your order or change your shipping address, please contact us via email, shoptheprettypeach@gmail.com.

If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.

All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.

Carrier Contact Numbers:

• USPS: 1-800-275-8777
• FedEx: 1-800-463-3339